Guide for club admins

1. Run the onboarding wizard

After signing up as a stable, you’re taken through a five-step wizard:

1. Club basics (name, city, branding).
2. Arenas (one or more, with capacity per slot).
3. Lesson types (group, private, hack — with default pricing and duration).
4. Staff (invite coaches, grooms, managers; pick a role).
5. Payments (connect Stripe, Ziina, or N-Genius — or skip and add later).

You can come back and edit anything from Settings.

2. Connect a payment processor

Cavaliq is not a payment processor. Each stable connects its own account so the money lands in the stable’s bank, not in a Cavaliq escrow.

• Stripe: use your own publishable and secret keys. Available globally.
• Ziina: UAE wallet. Riders without a Ziina account can still pay by card through the Ziina hosted page.
• N-Genius (Network International): UAE card processing. Good for cards that don’t work well with international gateways.

Most stables enable two: one for cards and one for Ziina wallet payments. Connection lives in Settings → Payments.

3. Invite staff with the right role

Cavaliq has the following roles:

• Club admin: full access, including billing and settings.
• Club manager: day-to-day operations.
• Coach: own schedule, rider profiles, lesson notes.
• Horse owner: read-only on their own horses.
• Rider / parent: book and manage their lessons.
• Groom: horse care tasks and reminders.

Give each staff member only the access they need. Remove access promptly when someone leaves.

4. Cancellation and refund rules

Default cancellation windows (24h / 12h / 0h) are in Settings → Bookings. You can tighten or loosen them per lesson type. The rules you set are shown to riders before they pay — see the refund policy for the framework.

5. Horse profiles and care

Add each horse under Horses → Add horse. Fill in basics, weight limits, and skill match. Use the health tabs to log vet visits, vaccinations, farrier and dental appointments, feeding plans, and exercise sessions. Cavaliq sends reminders before each recurring care item is due.

6. Finance and reports

The Finances page shows the day’s revenue across processors, with per-currency breakdowns. The Reports page exports rider rosters, lesson attendance, and payment summaries to CSV.

7. Communications

Use Emails to send announcements (e.g. arena closure, holiday hours). All emails go through our transactional email provider; unsubscribe links are added automatically for marketing-style emails.

8. Subscription and billing

Your Cavaliq subscription is in Settings → Billing. You can:

• Change plan (Starter / Growing / Professional).
• Switch to annual (two months free).
• Update payment method.
• Cancel — your access continues to the end of the period and the plan won’t renew.

9. Data protection and compliance

When riders sign up to your stable, you become the data controller for their operational data. Read the Data Processing Addendum to understand the commitments we’ve made to you, and the privacy policy for the wider posture.