Terms of service · Cavaliq

These Terms of Service (the “Terms”) form a binding agreement between Cavaliq (“Cavaliq”, “we”, “us”) and the riding stable, equestrian club, livery yard, or other organisation that has subscribed to the platform (the “Club”, “you”).

These Terms apply to all subscriptions to Cavaliq and to all use of the platform by the Club and the Club’s authorised users. If you are using Cavaliq as a rider, parent, or horse owner who books through a Club, the end-user terms apply to you instead.

1. Acceptance and authority

By creating an account on behalf of a Club, by accepting an order form, or by continuing to use Cavaliq after these Terms are in effect, the Club accepts these Terms. The individual accepting confirms they have authority to bind the Club. If you don’t have that authority, do not accept these Terms or use the platform.

2. The service

Cavaliq is a multi-tenant software-as-a-service platform that helps a riding club run its operations: bookings, rider profiles, horse profiles and care, staff rotas, finance, and communications. The exact features available depend on the Club’s subscription tier.

We will use commercially reasonable efforts to keep the platform available and to improve it over time. Specific uptime commitments and support response targets are in our service level agreement.

3. Subscriptions, trial, and renewal

Cavaliq is sold on a subscription basis. The plans currently offered are:

Starter — AED 300 per month.
Growing — AED 800 per month.
Professional — AED 2,000 per month.

All plans include unlimited riders. Prices are exclusive of VAT (5% in the UAE), which is added on the invoice. Annual subscriptions receive two months free.

New Clubs may receive a 14-day free trial. No card is charged during the trial. When the trial ends, the Club must choose a plan and provide a valid payment method to continue using paid features.

Paid subscriptions renew automatically at the end of each billing period until cancelled. The Club can cancel at any time from the in-product billing page; the cancellation takes effect at the end of the then-current period and the subscription will not renew. We will email a renewal reminder before any annual renewal.

We may change the prices and feature mix from time to time. If we change a price, we will give at least 30 days’ notice and the new price will only apply from the start of the next billing period.

4. Fees, taxes, and payment

The Club pays Cavaliq the subscription fee for its chosen plan, plus any applicable VAT and other taxes. Payment is taken automatically on the renewal date using the payment method on file.

If a payment fails, we will retry and notify the Club’s billing contact. If the invoice remains unpaid after a reasonable cure period, we may suspend access to the platform. Data is retained during suspension but read/write features are disabled until the balance is settled.

Cavaliq is not the merchant of record for any payment the Club takes from its riders. Riders pay the Club through the payment processor the Club has connected (Stripe, Ziina, or Network International). Cavaliq earns no transaction-based fee on those rider payments beyond the subscription fee.

5. Account, users, and security

The Club is responsible for the activity of all users it adds to the platform. It must:

Keep credentials confidential and require strong, unique passwords.
Enable multi-factor authentication where available.
Remove user access promptly when a staff member leaves or no longer needs access.
Use Cavaliq’s role system to give each user only the permissions they need.
Notify us promptly at info@cavaliq.com on learning of any unauthorised use of the account.

6. Club data and ownership

The Club owns its data. “Club Data” means all data the Club or its users upload, enter, or generate through the platform — rider profiles, horse records, booking history, photos, notes, etc.

The Club grants Cavaliq a worldwide, non-exclusive licence to host, copy, transmit, display, process, and back up Club Data only as needed to provide the service, to comply with law, and to develop and improve the platform in aggregate and anonymised form (no Cavaliq feature is trained on or fine-tuned on a specific Club’s identifiable data without separate consent).

On termination, the Club can export Club Data for 30 days. After that, we will delete Club Data in accordance with the retention rules in the privacy policy, subject to any legal hold.

Where Cavaliq processes personal data on behalf of the Club, the Data Processing Addendum applies and is incorporated into these Terms by reference. In the event of a conflict between these Terms and the DPA on privacy matters, the DPA controls.

7. Intellectual property

Cavaliq retains all rights, title, and interest in the platform — the software, design, documentation, content, trademarks, and know-how. The Club is granted a non-exclusive, non-transferable right to access and use the platform for its internal business operations during the subscription term.

Feedback the Club sends us about the product (suggestions, ideas, bug reports) may be used by us to improve the platform without payment or attribution, but we will never use the Club’s confidential information for that purpose.

8. Acceptable use

The Club, its users, and anyone acting on its behalf must comply with the Acceptable Use Policy. We may suspend or terminate access for material or repeated breaches.

9. Confidentiality

Each party may receive information from the other that is marked or reasonably understood to be confidential. Each party will protect the other’s confidential information with the same standard of care it uses for its own (at least a reasonable standard), use it only for the purposes of these Terms, and not disclose it except to its employees and advisers on a need-to-know basis under confidentiality obligations.

Confidentiality does not apply to information that is public, that the receiving party already had, that a third party rightfully made available, or that the receiving party is required to disclose by law (with prompt notice where lawful).

10. Warranties

Each party warrants that it has the right and authority to enter into these Terms and to perform its obligations under them.

Cavaliq warrants that the platform will materially conform to its published documentation and that it will provide the platform with reasonable skill and care.

Otherwise, the platform is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11. Indemnities

By Cavaliq. We will defend the Club from any third-party claim alleging that the platform itself infringes a third party’s intellectual property rights, and will pay damages finally awarded against the Club by a court, provided the Club gives us prompt notice and reasonable cooperation. This obligation does not apply where the claim arises from Club Data, the Club’s combination of the platform with other software, or the Club’s breach of these Terms.

By the Club. The Club will defend Cavaliq from any third-party claim arising out of Club Data, the Club’s breach of these Terms, or the Club’s use of the platform in a way that violates law.

12. Liability

To the maximum extent permitted by law, neither party will be liable to the other for:

indirect, incidental, consequential, special, or punitive damages;
loss of profits, revenue, business, goodwill, or anticipated savings;
loss or corruption of data (other than to the extent caused by our breach of the DPA).

Each party’s total aggregate liability arising out of or in connection with these Terms is capped at the fees paid or payable by the Club in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability for death, personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

13. Term and termination

These Terms continue for as long as the Club has an active subscription. Either party may terminate:

For convenience, by not renewing at the end of the then-current billing period.
For cause, if the other party materially breaches these Terms and fails to cure within 30 days of written notice.
Immediately, if the other party becomes insolvent, is wound up, or enters into an arrangement with its creditors.

On termination, we will provide a 30-day export window for Club Data. After 30 days, Club Data will be deleted per the retention schedule in the privacy policy.

Sections that by their nature should survive termination (data ownership, IP, indemnity, liability, governing law, confidentiality) will survive.

14. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms here and, if the change is material, notify the Club at least 30 days before it takes effect. Continued use of the platform after the effective date constitutes acceptance.

15. General

Entire agreement. These Terms (together with any order form, the DPA, and the policies referenced) are the entire agreement between the parties on this subject, superseding any prior communications.
Severability. If any provision is held unenforceable, it will be modified to the minimum extent needed to make it enforceable and the rest will continue in effect.
Assignment. Neither party may assign these Terms without the other’s consent, except that either party may assign on a change of control to an entity that is not a competitor.
Force majeure. Neither party is liable for a failure to perform due to events beyond its reasonable control (including widespread internet outages, government actions, and natural disasters).
Notices. Notices to Cavaliq go to info@cavaliq.com. Notices to the Club go to the billing contact on file.
Governing law. These Terms are governed by the laws of the United Arab Emirates. The courts of Dubai have exclusive jurisdiction over any dispute, except that either party may apply to any court for urgent equitable relief.